Highland Bilby

Frequently asked Questions

HOW CAN I TRACK MY PARCEL ?

All my post is sent out 2nd class/International Standard so it is untracked. you should get an email when your item is sent out, but if not just shoot me a message and i’ll let youk now when I sent out your mail <3

When is Mail sent out?

Orders are sent out Every week Usually on Monday and Friday! They are usually packed up during the other days as they come in, and I do Post Office Drop Offs on Friday or Monday x 

How do preorders work ?

Preorders are a great way to help fund the manufacturing cost of Enamel pins! Once the costs have been covered (Usually between 25-30 Preorders) I can use the money to place the order. The pins should be with me around a month after that. 

Will my other items be shipped if I purchase a preorder pin ?

All items purchased together will ship together, so this means even if I have the other items you purchased, they wont ship until the preorder items come in. If you’d like to receive the available items straight away you will have to order them separately <3

how will my order be packaged ?

I try not to use any plastic in my packaging whatsoever! Every order is wrapped in pretty pink tissue paper, and sent in a small pink cardboard box <3 Depending on your order size, you will receive 1 of three box sizes, or a small envelope if you only ordered flat items. 

How long will my order take to arrive?

For UK Buyers, Mail should arrive within a week, and take no longer than 2 weeks! 

For International Buyers Shipping can take anywhere from 2-8 weeks.